FAQ

☾✭ FREQUENTLY ASKED QUESTIONS:

WHEN WILL MY ORDER BE SHIPPED?

All orders handmade and processed within 1-5 business days. Moonlit packages are then shipped through USPS.
DUE TO COVID19 - PLEASE EXPECT SHIPPING DELAYS! US shipping may be delayed by a few days up to a couple weeks. INTERNATIONAL SHIPPING (outside of US) is open and available, however please expect severe delays. Some international packages can take 1 week to 2+ months to arrive.

WILL TRACKING BE PROVIDED?

Yes! Your tracking will be emailed to you once your order is prepared and ready being shipped.

DO YOU ACCEPT RETURNS?

Yes, of course! Moonlit Stones will exchange and/or return any

unworn items within 30 days of purchase. Each customer is

responsible for paying shipping costs associated with exchanges and returns.

DO YOU OFFER CUSTOM JEWELRY?

Yes, some custom wire wrap styles are available for a small additional fee.

Please fill out the contact form with a message illustrating

your custom order, and I will let you know if I can create your vision.

WHERE DO YOU GET YOUR STONES/CRYSTALS?

I shop for the crystals I use at a bunch of different places such as
stone/crystal expos, witchy/boho shops, and online/in store crystal vendors.

ARE ANY OF YOUR STONES/CRYSTALS SYNTHETIC?
I order all semi precious stones and crystals to use with my wire wrap pieces,
so there are no synthetic, fake, or imitation ones on my shop.

DO YOU WHOLESALE YOUR WIRE WRAPPED PRODUCTS?
Yes! I'm always seeking new wholesale partners to sell Moonlit Stones gems in their boutique, spas, studios, etc! If you think your business would be a great fit for some crystal jewelry, please fill out the contact form with a little about your business and a link to your website. I will get back to with more details on our wholesale discounts and process!

IF YOU COULDN'T FIND YOUR ANSWER, PLEASE FILL OUT
AND SUBMIT THE FORM LISTED ON THE CONTACT PAGE.